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[jp-hello, updated 22-Jun-03]
Welcome to the JP Software Support Forum!
This forum is for support of JP Software products, and related
topics.
This welcome message explains our forum policies, the different ways
you can access the forum, and how to leave the forum. Please read
through all of the information below before using the forum.
Message Content and Support Policies
In this support forum we welcome discussion of all technical
issues related to JP Software's products and consistent with
these guidelines. This includes technical questions, bug
reports, suggestions, compatibility issues, and other similar
topics. Additional topics may be discussed as well; see below
for details.
JP Software provides official technical support through this
forum. Our general rule is to provide an initial answer to all
technical support questions posted here within one business day,
and in most cases our response is likely to be much faster.
When posting a technical support question please answer the
following basic questions:
* Which JP Software product and version are you using, and
under what operating system?
* What exactly did you do?
* What did you expect to happen?
* What actually happened?
* If you saw an error message or other important or unusual
information on the screen, what exactly did it say?
* Briefly, what techniques did you use to try to resolve the
problem? What results did you get?
* Can you repeat the problem or does it occur randomly?
If you need to discuss "branding" your JP Software products and you
cannot explain your question without including the serial number or
validation code, send it privately to support@jpsoft.com, do not use
the forum.
If you post a question here you will receive answers which
represent the best understanding we are able to gain from your
message. However, there is no way for us or any other forum
member to understand every detail of your operating environment,
and we can and do make mistakes at times.
Therefore, it is your responsibility to test any solution or
other information provided here to verify its usefulness and
accuracy and assure the proper implementation in your own
environment. It is especially important that you do careful
testing before implementing any solution which may delete or
otherwise unalterably change your system or data.
We understand that customers may want to discuss topics related
to our products or on which other users may have expertise, but
which are not strictly technical support issues (e.g. the latest
release of an operating system, the best software to use to work
with one of our products, etc.). We welcome these discussions as
long as they are reasonably related to JP Software products, or
if not are very short, but we may ask you to let them end or
continue them privately if the topic drifts too far from
something we feel is of interest to other members.
Please avoid using the forum for private messages (use private email
instead) or trivial comments (e.g. "I agree" with no substantive
additions to the discussion).
Quoting
Quoting in this forum should be kept to a minimum, and messages with
excessive quoting will be rejected automatically by the server.
Quote only the text you need to establish the context for your reply,
and intersperse your comments with the quoted material. Remember that
other forum participants have almost certainly already read the message
to which you are replying.
The increasingly common practice of following your comments with
a quote of the entire message to which you are replying is not
acceptable here, and will almost certainly cause your reply to be
rejected.
Real Names
We require the use of real names in this forum.
A name must be provided when joining. If you join with a name
that is incomplete or obviously false we will ask you to change
to your real name in order to remain a member, or we may simply
cancel or deny your forum membership.
Signatures
Whether you post to the Forum via the news or email interfaces,
please try to keep your "signature" short, typically no more than
3 or 4 lines, and precede it by a "sigdash" or "sigsep" which is a
line consisting of only two dashes followed by a single space, i.e.
"-- ", without the quotes.
The sigdash allows other programs to recognize when the body of your
message is finished and where the signature begins. This is useful
for automatically removing the signature when quoting for a reply,
as well as isolating it from the relevant part of the message for
display or archiving. Most current mail and news clients
automatically produce or at least recognize sigsdashes.
Note that this is good practice for any Internet email message you
send to anyone or post to any newsgroup.
Prohibited Content
Please note that the following types of messages are prohibited
and that anyone who posts them may be temporarily or permanently
removed from the forum, with or without warning (depending on the
circumstances), at our sole discretion:
* Messages which include product serial numbers or validation
codes, any content intended to facilitate bypassing the
lawful registration procedure of any software product, and in
general any content considered illegal in most jurisdictions.
* Binaries or attached files of any kind. We will try to be
friendly in requesting removal of "V-Cards" and other
attachments you may not be aware of which are added
automatically by some email software, but we do expect these
to be removed for messages posted here.
* Commercial postings of any type other than by JP Software
Inc. One-time announcements of products directly related to
JP Software products are permitted provided they clearly
state that they are about your product and that the product
is not associated with JP Software Inc. If you are unsure,
ask for permission first via email to support@jpsoft.com.
* Mass mailings or solicitations of any kind whatsoever.
* Material which in our sole judgment is illegal, obscene,
pornographic, bigoted, prejudiced, hateful, or otherwise
damages the atmosphere or tone of the forum; or which is in
our judgment otherwise inappropriate or destructive.
* Messages cross-posted to a set of other forums, lists or
newsgroups (except compatibility issues posted here and to a
similar discussion area for the "other" product).
* Harassment or personal attacks of any kind, whether directed
toward JP Software, its staff, other forum members, or any
other person (this does not prohibit complaints about
our products or services, but they must be directed at what
happened, and not at any person's character, motivations,
etc.).
Forum Access
You can access this forum as a newsgroup, via a web interface, as
an email list, or through any combination of these methods you
desire.
We recommend newsgroup access as it gives you the best control
over which messages you read, and gives you the ability to see
the "thread" (message hierarchy) for each topic.
The sections below explain how to use the various access methods.
>> Newsgroup Access
To access the forum as a newsgroup be sure you have set
your membership to our default of "nomail" (see below),
then use the URL:
news://email.sparklist.com/jpsoft_support
or nntp://email.sparklist.com/jpsoft_support
If you use a news reader (such as Agent or Gravity), set
your reader to access the server email.sparklist.com, and
read the jpsoft_support newsgroup.
>> Web Access
To use a web browser to access the forum and to read and
post messages be sure you have set your membership to our
default of "nomail" (see below), then use the URL:
http://email.sparklist.com/cgi-bin/lyris.pl?enter=jpsoft_support
>> Email Access
To receive forum messages in your email be sure you have
set your membership to "mail", "digest", or "index" (see
below). To post a message, send email to the forum
address:
jpsoft_support@email.sparklist.com
>> Selecting Nomail, Mail, Digest, or Index
Your forum membership can be one of four types. If you
joined the forum through our web page or other links we
provided your initial membership type was set to nomail by
default, and you can leve it that way unless you want to
receive forum messages in your email.
The types are:
nomail: Receive no mail (default). Use this type when
you want to access the forum via the newsgroup
or web interface.
mail: Receive each message via email as it is
contributed.
digest: Receive a daily digest with all the messages of
the day.
index: Receive a daily index of the subject lines of
all the messages of the day.
To set your membership type go to the web page (see Web
Access above), enter your email address and password, and
select "Your Settings". The "Status" field controls your
membership type.
To use an email command to change your membership type send
a message to lyris@email.sparklist.com with a blank subject
and one of the following single lines in the text, without
a signature:
set jpsoft_support mail
set jpsoft_support digest
set jpsoft_support index
set jpsoft_support nomail
For more complete "technical" details on access methods,
passwords, and other aspects of the forum see our server
documentation. This file is available from our web site at:
http://jpsoft.com/jpview.cgi?jpserver.txt
You can also retrieve this file by sending a message to
lyris@email.sparklist.com with a blank subject and the
following
single line in the text, without a signature:
get jpsoft_support jp-server
Leaving the Forum
To leave the forum at any time go to the web page (see Web Access
above), enter your email address and password, and then use the
Leave button. If you are signed up as a mail or digest member
you can also use the information provided at the end of each
message emailed to you.
You can also leave the forum by sending an email message to
lyris@email.sparklist.com with a blank subject and the following
single line in the text, without a signature:
unsubscribe jpsoft_support
Legal Notices
This is a private forum entirely owned and operated by JP
Software Inc. ("we" or "us"), using the facilities of
sparklist.com, a California-based Internet Service
Provider. Access privileges and rules are set and implemented
by us at our sole discretion, and by sparklist.com, at their sole
discretion.
Your enrollment or participation in the forum indicates your
agreement to our rules and policies, and any future changes to
them. If you do not agree to abide by these policies you should
not participate in the forum.
Comments posted to the forum are made by its members and are not
reviewed prior to posting, and membership in the forum is
generally open to all, except where restricted by us or by
sparklist.com. JP Software Inc. assumes no responsibility or
liability of any kind whatsoever for the content of messages
posted here, or for the enrollment or removal of any member.
Forum contents may not be redistributed by any one in any form
without specific prior consent from JP Software except that a
member may quote a message he or she posted to this forum as long
as no other forum material is included.
While we will make reasonable efforts to provide what we believe
are accurate and useful answers to technical support and other
questions, we make no warranty of any kind as to the accuracy or
usefulness of information provided here.
This service is subject to interruption from time to time due to
a wide range of circumstances both within and beyond our control.
We make no guarantees of any kind as to its uptime, availability,
or continuation, or as to the delivery or timeliness of forum
messages sent to your email address, or viewed through your
newsgroup or web software.
Copyright 2003, JP Software Inc., All Rights Reserved. Published by
JP Software Inc., P.O. Box 328, Chestertown, MD 21620, U.S.A.,
phone 410-810-8818, fax 410-810-0026.
Take Command and 4DOS are registered trademarks of JP Software Inc.
4DOS, 4OS2, and 4NT are JP Software Inc.'s trademarks for its family
of character-mode command processors. JP Software, jpsoft.com, and
all JP Software designs and logos are also trademarks of JP Software
Inc. Other product and company names are trademarks of their
respective owners.
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